[Simon]

Hi

In the last week or so I've started to get the following message from Outlook when trying to connect to a POP3 mailbox on one of my customer's accounts.

Message reads:

Outlook could not connect to the mail server. The problem could be the server name or port or your server may not support SSL. Verify your ports settings in More Settings under the Advanced tab

Same message for POP3 and SMTP on this mailbox.

Settings are exactly the same as I use for the other 100's of mail accounts I've setup in the past.

Any ideas?

[Kieran]

Have you used the default settings that come with outlook to connect up your account?

[Simon]

not sure what you mean about default settings.

Outlook 'add new pop3 account' is set up as follows.

mail.domain.com for both SMTP and POP3

login:
Password: xxxxx

Authentication for SMTP [ticked] using same details as POP3

Incoming port: 110
Outgoing port: 587

SSL not ticked [default]

[Kieran]

I can connect to your mailserver fine over telnet, it could possibly be a firewall issue local to your machine

[Simon]

This issue has been found on 3 PC's - the clients, our office and my home PC. All are basically the same with either a router firewall or no firewall [other than Windows basic which I turned off just in case].

Other mail accounts from the same server IP are collecting ok, just not this one from this domain. I've deleted the mail acccount and set it back up but no change.

I can log onto the domain, cPanel and webmail.

Any idea what I should try next?

[Kieran]

Try another POP e-mail client on those machines to see if the issue is in some way restricted to Outlook

[Simon]

Hi Kieran

Tried but no luck. The domain in question is roslincottage.com if you wanted to try the telnet test you ran before?

Simon