[Les]

<TABLE cellSpacing=1 cellPadding=3 width="100%" border=0><TBODY><TR><TD align=left width=1></TD><TD align=left width="100%">

I'm really sorry to chase up an un-answered support ticket on this forum. But Xilo have left me no choice as I can't get through on the phone to them at all.

I posted a support question on 04 Jul 2007 04:33 PM ticket number 31624 and still no reply at all from Xilo and it's 10/07/07 at 11am.

I am really seriously thinking about moving my reseller account away from Xilo, as I love the uptime of the hosting the support can be quite poor. This is my first support tiicket in months I've posted and I would really like some kind of reply.

I think 6 days is a bit of a joke and no reply.

I find it very annouing this Xilo staff have time to post on this forum over the last few days but can't find time to reply to my support ticket!




</TD></TR></TBODY></TABLE>

[Kieran]

When you say you can't get through on the phone do you mean it doesn't even ring? Sometimes there is a bit of a wait for an answer as support staff can get quite busy.

[Matt]

We're just very busy at present and not able to answer all the calls being made to our team.

I'll have Tom check your issue today Les.

Matt

[Les]

The phone message says 'we are busy at present please us our support ticket system'.

That's not the point anyway, my support ticket is from last Thursday and no answer, it that good?

[Kieran]

A whole XILO subnet was blocked by SpamHaus on Thursday last week. This created a lot of work to get everything sorted, both support and otherwise, for the XILO team. This length of wait is not normal.

[Les]

Originally Posted by Matt

I'll have Tom check your issue today Les.

Matt

It's going to be a week tomorrow and still no reply from Xilo, this is very very poor!

[Kieran]

This is descending into a bout of ticket chasing so as per the support forum FAQ I'm closing this thread.

Matt has advised that he has asked someone to look into your problem; if you still have concerns or your problem hasn't been sorted to a satisfactory level then please call XILO on the phone. There is nothing that can be done to fix a problem on the forums that required the opening of a ticket.

[Matt]

Les,

It is being looked into I have been informed and you'll get an update once Tom has figured out the question you have asked relating to activating on the checkout pages only.

Thank you

Matt