[Newbiehelppls]

Hi – one of your reseller agents registered our new company website domain name with you on our behalf - championmidwood

We are now trying to transfer the domain name to Claranet, and to list ourselves as the agent.

Alex has advised we can do this, and says that he has transferred the ips tags, but Claranet say he hasnt (or maybe he has asked you to but Xilo havent yet) and that they need Xilo to change the ips tag through to “claranet” before the domain will transfer.

Please can you intervene and transfer our domain name to our control as soon as possible.

Thanks in advance

Nick

[Matt]

Hi Nick,

Our client will need to request this changes directly with us. Looking at the information you have provided (and your fax), I am not able to make these changes as per your request.

Once we have them from our customer, we will retag the domain for you.

Thanks

Matt