[iain2_uk]

Hiya,

I raised a log earlier today, but have yet to receive a reply. Also, have been unable to get an aswer on the phone to you.

Can anyone advise?

Cheers

[Kieran]

Yes, there are people on support today, tickets have been getting responses.

Is your issue something you can ask about in the forums? If so please start a new thread about it and you might get a faster reponse if its something basic.

[iain2_uk]

It was a ticket to get shell access enabled on my account, so it really needs to be them

[Kieran]

Compared to problems with downtime or e-mail failures and other such issues enabling shell access will be quite a low priority thing so you will most liklely have it enabled and recieve confirmation by tomorrow.

[iain2_uk]

I realise it's low priority, but just found it unusual not to have a response withing 2 or 3 hours (maybe that's testament to their usual standards of good service :-) ), hence the post

Coupled with the fact I'm an impatient sod ;-)

[Kieran]

There have been some problems today on one of the servers (only mild but it will have caused an increase in tickets) so normally quick things may well take a little longer.

You are right though, normally these things don't take long at all. If you still haven't recieved a response/action by tomorrow then post up here.

[Tom]

Iain,

I've checked your account and can see SSH was granted - if you are having problems - let us know.

(I can see your other ticket on-hold which we are still looking into re: DOM)

Tom