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decaydence · **Re: 2 Tickets Open -** 22/11/2006, 3:06 PM

Have a similar issue, Matt said billing had a backlog and he was going to chase them up. Hope it gets sorted, worried about mine too as I pay via paypal.

**Matt** · **Re: Reply to ticket - becoming urgent -** 22/11/2006, 3:08 PM

Merged these.

If your PayPal ticket is about not being able to send payment - please try again via my.xilo.net > Invoices.

Matt

**carl** · **Re: Reply to ticket - becoming urgent -** 22/11/2006, 4:42 PM

Quote:

Originally Posted by XILO-Matt

Billing do have quite a few tickets in their backlog which I am going to address shortly with them.

Can you PM me the ticket ID so I can have a look personally.

Matt

The Ticket Number is in the post .24666 dont know where Pm is ..

**Kieran** · **Re: Reply to ticket - becoming urgent -** 22/11/2006, 6:46 PM

PM is not available on these forums. It's fine to post ticket IDs in the public forum.

decaydence · **Re: Reply to ticket - becoming urgent -** 23/11/2006, 10:17 AM

Just want to say that my issue has been sorted, once again thanks, and once again I want to stress that this is the ONLY time that an isue has taken more than a few hours to sort.

Mavykins · **Re: Reply to ticket - becoming urgent -** 24/11/2006, 11:09 AM

well currently i am on support ticket number 3, and after 3 weeks it still hasnt been sorted, also its nice when you post a msg on the forums raising this fact, and the msg gets deleted

**Kieran** · **Re: Reply to ticket - becoming urgent -** 24/11/2006, 12:18 PM

There is a clear sticky post from Matt about delays in tickets and info about how long this will take to resolve and the status of these outstanding tickets. There is no need to create further threads about delays when this information is available, hence the deletes. This forum is for support issues not for chasing up tickets.

If you have a problem you can raise a ticket and wait for a reply or post it here - tickets are answered as fast as possible and there are always people willing to help out on the forums

**carl** · **Re: Reply to ticket - becoming urgent -** 24/11/2006, 1:15 PM

Well billing seems to be a prob at the moment with the most out standing ,

My Billing Ticket 24666 has had no reply to it .. Deadline is 2morrow to pay it .. Domain renewal ...

Has 2 domains on 1 invoice I dont know why and I only want to renew 1 of the domains ..So if billing dont get back too me looks like I lose both domains .

**Tom** · **Re: Reply to ticket - becoming urgent -** 24/11/2006, 1:17 PM

Hi,

As Matt has already indicated - billing do have a backlog that is being worked on.

I'm going to close this thread as the delays have already been highlighted by Matt as well as Kieran.

Thank you

Tom

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decaydence User Posts: 15 Join Date: Sep 2005 Location: Milton Keynes	Re: 2 Tickets Open - 22/11/2006, 3:06 PM Have a similar issue, Matt said billing had a backlog and he was going to chase them up. Hope it gets sorted, worried about mine too as I pay via paypal.

Matt XILO Staff Posts: 716 Join Date: Nov 2005	Re: Reply to ticket - becoming urgent - 22/11/2006, 3:08 PM Merged these. If your PayPal ticket is about not being able to send payment - please try again via my.xilo.net > Invoices. Matt XILO Communications Ltd. Internet Hosting and Online Services w: http://www.xilo.net/ h: http://my.xilo.net/ \| s: http://support.xilo.net/ t: +44 (0) 345 468 0005 f: +44 (0) 345 468 0006

Kieran Techie & Moderator Posts: 764 Join Date: Apr 2006 Location: Swindon, UK	Re: Reply to ticket - becoming urgent - 22/11/2006, 6:46 PM PM is not available on these forums. It's fine to post ticket IDs in the public forum. Kieran Personal Website RouterTech - The technical support site for all things networking

Mavykins User Posts: 1 Join Date: Nov 2006	Re: Reply to ticket - becoming urgent - 24/11/2006, 11:09 AM well currently i am on support ticket number 3, and after 3 weeks it still hasnt been sorted, also its nice when you post a msg on the forums raising this fact, and the msg gets deleted

carl Reseller Posts: 23 Join Date: Dec 2005 Location: yorkshire	Re: Reply to ticket - becoming urgent - 24/11/2006, 1:15 PM Well billing seems to be a prob at the moment with the most out standing , My Billing Ticket 24666 has had no reply to it .. Deadline is 2morrow to pay it .. Domain renewal ... Has 2 domains on 1 invoice I dont know why and I only want to renew 1 of the domains ..So if billing dont get back too me looks like I lose both domains .

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