[adamfahn]

Hi

I am in a new office using their LAN and SMTP settings. They say the incoming details are the same but I cannot get it to connect.

Any ideas?

Tried your tickets system in Firefox but not working. Not got a reply yet on the Sales contact programme and you are away from MSN.

Please help

[adamfahn]

Guys getting worried here.

No answer on your sales line either. What is going on?

[Matt]

Hi Adam,

What error do you get when you try and receive mail?

I've just tested the ticket system in both Firefox and Internet Explorer and they have both raised a ticket.

The Live chat and our sales line are for sales queries only Adam. Should you have a technical query - please call our support number of 0871 218 0091 where your call will be given priority.

Thanks

Matt

[adamfahn]

Thanks Matt.

I was getting desperate. I should point out that it is not a Xilo problem as my laptop is picking them up fine but since going over to the desktop and copying as far as I can see the account infor perfectly I can't get at them.

It says the password is not recognised. I have checked this and reset the password from the CP too.

[Matt]

Hi Adam,

As long as all is entered fine it should work. There are no restrictions bar user authentication at our end.

Maybe they have a proxy? or something like Norton running.

Matt