[travellinglad]

Hi guys,

I seem to be having problems, and I'm getting nervous considering its the new year, and January is my busiest month of the year.

I have changed the nameservers, from my 123reg control panel, but the website is still pointing to the old ip address - it was over 24 hours since this was done. (nearly 48 hours) when I login to the 123reg panel, it has an option for DNS settings, and still has the old hosting ip address adress.

Do I need to be patient or change the DNS records?

Thanks for your help
Darren

p.s. I raised a ticket but didn't get an automated response

[Matt]

Hi Darren,

We have received the ticket and it maybe possible that the auto reply was dropped by any spam filters you have.

Your old host does not appear to have changed the DNS records yet. I have checked WHOIS and it is still pointing to them.

If possible, I would suggest trying to call them and seeing if they are able to do it immediately for you.

Matt

[travellinglad]

Thanks Matt - it eventually sorted itself out - my previous hosting company was unavailable during the holidays.

I've sent a few emails over the last 2/3 days, regarding an loading the .sql file to the database that is created - you did reply initially, saying that you had loaded the .sql file but this can't be possible because the database is empty with no tables. Checked the .sql file and it looks fine.

This database is critical to our business, and whilst it's down it is causing me a lot of hassle, I could do without this time of the year.

I've tried to call 3 times today without success.

Please advise ASAP.

Thanks for your patience and assistance - once this issue is resolved I will leave you alone I promise

[Tom]

Hi Darren,

We have a raised a new ticket for you. Are able to upload the dumps again - every time we try and add them for MySQL seems to complain.

Looking at it - it appears that they may have become corrupt upon upload.

Tom

[travellinglad]

Tom, just want to update the forum, that the database issue was due to user error and when I split the database up into tables, this sorted the problem I was having - thanks again for your support.

[Matt]

Originally Posted by travellinglad

Tom, just want to update the forum, that the database issue was due to user error and when I split the database up into tables, this sorted the problem I was having - thanks again for your support.

Darren,

Not a problem at all

Glad that we got it all resolved.

Matt