[cunning]

I've sent 12 tickets in the last 2.5 months.

You've answered two of them. One half way through, saying my problem is being dealt with but no explanation as to when and where, and one in the last day or so in response to a mail that you say you sent, but I never received. I answered that one, no response.

It seems the forums are the way to get a response...... Please????? I'm not asking for anything exeptional????

Cunning

[Gareth]

That's wierd! I've always had a response to all my tickets.

Submitted a ticket a week ago, had almost instant reply, replied to the response got a reply, must have had about 10/15 responses no problems.

If there is a problem I'm sure they'll sort it out

[Ian]

Hi Cunning,

I did have a problem a while back with tickets that I logged via e-mail, at the time I believe the problem was put down to the way the ticket system processed each e-mail. The e-mail address that I was sending from had my name followed by the company initials in brackets and I was told that it was the brackets in the display name of the e-mail address that caused the internal processing on the tickets system to work incorrectly.

I don't know if this is still a problem as I changed the e-mail address that I was using.

Regards,
Ian

[cunning]

I've never had a problem with Xilo until recently, and I'm a bit sad about having to post here. It's just that I'm at the end of my tether.

The email addy is fine, I have had correspondence in the past and one recently. The ticket system is there to be accessed by Xilo and they'll see the initial emails between myself and Matt. Then end of May they stopped, my account and new domain was never activated and I've got a stack of bandwidth issues on my + account. I just want to sort things out.

The last email from Xilo referred to an email that I never received and doesn't show on my two tickets. I replied end of last week but waiting again....

All this started on 17th May, so you can understand my concerns......

Hope we can get it sorted out soon.



Cunning

[XILO]

Originally Posted by cunning

I've never had a problem with Xilo until recently, and I'm a bit sad about having to post here. It's just that I'm at the end of my tether.

The email addy is fine, I have had correspondence in the past and one recently. The ticket system is there to be accessed by Xilo and they'll see the initial emails between myself and Matt. Then end of May they stopped, my account and new domain was never activated and I've got a stack of bandwidth issues on my + account. I just want to sort things out.

The last email from Xilo referred to an email that I never received and doesn't show on my two tickets. I replied end of last week but waiting again....

All this started on 17th May, so you can understand my concerns......

Hope we can get it sorted out soon.



Cunning

Cunning,

We have replied to your emails - so I can only assume there must be a problem between our heldesk and your email which, to say the least, is annoying.

The reason we have to keep our helpdesk in the loop as such is for record tracking and evidence of requested upgrades and the like.

I will try and send you a new ticket with us as the originator.

Tom

[cunning]

Tom,

Ticket 2273 has managed to disappear? No new tickets though.

My email is , I get regular emails from all sorts of places and people, it seems some of your emails have managed to get through, just not the ones in the last month or so.....

I do hope we can get this sorted....

Cunning

[cunning]

New mail this morning and I've replied, sorry about getting tetchy....

Hope to have all this sorted very soon, I have plans! No world domination or anything, but close!!!

Speak soon I hope


Cunning

[cunning]

Dum dee dum, dee dum dee dum....................





Cunning

[cunning]

Dee dum dee dum, lah, lah, lah dee dum,



CS

[XILO]

Are we playing "guess that tune" ?

Tom