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| Support Queries This forum should be used to contact XILO's support team should you have any problems with your account. |
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| User ![]() Posts: 20 Join Date: Sep 2005 Location: UK | Hi, I've been sat here setting up our website since i got the details earlier, and im nearly done. But i keep getting a Forbidden page everytime i try to view the site on the IP I have assigned to it. I have not altered my nameservers to this server yet as a forbidden page is not what our members would expect. Im wondering if there is maybe a security feature interfering with it i have not noticed, Any Ideas? The IP i have assigned it is: 72.21.47.59 Adam |
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| XILO Staff ![]() Posts: 180 Join Date: Jul 2004 | Adam, It looks like a permissions error or something on that directory. Can you paste the permissions on the www directory for that user? Tom Internet Hosting and Online Services w: http://www.xilo.net/ h: http://my.xilo.net/ t: +44 (0) 845 034 6444 f: +44 (0) 845 034 6555 |
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| User ![]() Posts: 20 Join Date: Sep 2005 Location: UK | The CHMOD for the www directory is 0777, that was the thing i thought of first. Then i went through the control panel to see if i could find something but to no avail. Im stuck on this one .Also when i try http://IP-Address/~AccountName/ +directories. I get exactly the same error. It doesnt want to show anything from the accont. Adam |
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| User ![]() Posts: 20 Join Date: Sep 2005 Location: UK | Ok, seeing as it seems that none of us have a clue what the problem is im going to remove the account and start all over again. I will post back here to let you know how it goes many hours from now. |
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| Reseller ![]() Posts: 49 Join Date: Jul 2004 Location: Isle of Anglesey | On my dedicated using cpanel/rhes3 the public_html dir is set to 750 User: (the ID number for that user) Group: 99 www folder is set to 777 User: (the user ID number for that user) Group: account name Just a thought, if you are using a script (like phpnuke etc.,) when you set the path in the config script, did you set it as Quote:
Quote:
Oh forgot to mention USERNAME needs to be replaced with the account username Regards Gareth Plevin | ||
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| User ![]() Posts: 20 Join Date: Sep 2005 Location: UK | I Have managed to get it all sorted and it is now running perfectly. It seems it just didnt put all the right details to the config files on the first attempt. Thankyou very much Gareth for your input but im not using a system like phpnuke, i am building one. Except its a virtual petsite and not a clan community type thing. Im about to post on the website showcase forum if you wish to take a look. Thanks again Adam |
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| XILO Staff ![]() Posts: 180 Join Date: Jul 2004 | Adam, Hope all is going well with your new server. Tom Internet Hosting and Online Services w: http://www.xilo.net/ h: http://my.xilo.net/ t: +44 (0) 845 034 6444 f: +44 (0) 845 034 6555 |
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| User ![]() Posts: 20 Join Date: Sep 2005 Location: UK | Its not bad Tom, nice and quick for our USA members. But the account creation problem doesnt seem to stop there. My main domain is just fine now but when i try to create a subdomain it keeps giving me a "cannot find server" error message. I was doing the subdomain for our test location but have rerouted it to run from http://Main-Domain.com/Sub-Domain instead of http://Sub-Domain.Main-Domain.com So needless to say we have it all setup, test area too. Thankyou for the support offered whilst trying to get back online as soon as possible. If I have any issues I cant resolve or get around, which are server based. You will be the first people i let know. ![]() Thanks again Adam |
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