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| Reseller   Posts: 10 Join Date: Oct 2005 |  Ticket Emails Boucning -
11/07/2008, 1:32 PM
So, I do EXACTLY as is stated above, (the forum DESCRIPTION), on two occasions. On two occasions, my post has been deleted. On neither occasion have my 5 outstanding support tickets been looked at (including the one from 5 weeks ago). Perhaps someone could tell me where exactly I'm going wrong? |
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| XILO Staff    Posts: 716 Join Date: Nov 2005 | Re: "This forum should be used to contact XILO's support team should you have any pro -
11/07/2008, 1:35 PM
Paul, As Tom advised, please add an alternative email address to your tickets as your replies are bouncing. Until you do this - we CANNOT reply to your tickets as they are bouncing. Internet Hosting and Online Services w: http://www.xilo.net/ h: http://my.xilo.net/ | s: http://support.xilo.net/ t: +44 (0) 345 468 0005 f: +44 (0) 345 468 0006 |
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| Reseller Posts: 10 Join Date: Oct 2005 | Re: "This forum should be used to contact XILO's support team should you have any pro -
15/07/2008, 9:55 AM
Matt, Where/when did Tom advise this? (!) Anyway, support ticket was updated with alternate email address on 11th as requested. Still no contact to that address either. Also slightly worrying that your replies are bouncing, as you host my primary email! |
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| XILO Staff Posts: 716 Join Date: Nov 2005 | Re: "This forum should be used to contact XILO's support team should you have any pro -
15/07/2008, 10:51 AM
Tom advised in a previous thread. I will inform him that you have updated your mail address as requested. Thank you Internet Hosting and Online Services w: http://www.xilo.net/ h: http://my.xilo.net/ | s: http://support.xilo.net/ t: +44 (0) 345 468 0005 f: +44 (0) 345 468 0006 |
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