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XILO Staff
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Default Helpdesk - Important Notice - 01/11/2007, 11:24 PM

Dear Customers,

Please take time to read the following service status posting.

http://forum.xilo.net/service-status....html#post4432

Matt


XILO Communications Ltd.
Internet Hosting and Online Services
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Default Re: Helpdesk - Important Notice - 07/11/2007, 6:12 PM

my domain is mobile-corner.co.uk. my issue is that I am trying to run 2u.co.uk's instantautopilot datafeed which required the following :

• Basic web hosting with 50Mb space
• PHP 4.2.x or PHP 5.0.x
• Zend Optimiser 3.0
• 1 MySQL4 database.
• Safe mode off
• exec() function must be enabled
• CURL
• Gunzip (already on most servers)

I file a ticket to ask help desk to check if I have got all the above as I am getting an error message on my web browse when I try to run the uploaded files in the file manage.
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Default Re: Helpdesk - Important Notice - 07/11/2007, 6:18 PM

Sally,

If you have been referred to us by another site offering the software - they will have advised it will work with us.

However, all support for THEIR software has to be provided by them as we do not personally use it.

Matt


XILO Communications Ltd.
Internet Hosting and Online Services
w: http://www.xilo.net/
h:
http://my.xilo.net/
t: +44 (0) 845 034 6444
f: +44 (0) 845 034 6555
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Default Re: Helpdesk - Important Notice - 07/11/2007, 6:23 PM

yeap, thank you. They have already offered me help to put up the site but I thought I will wait for Xilo's reply before confirming to them.

Thanks again matt.
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