[mtecmark]

Hi,
I'm looking at signing up to a reseller package. Just have a few questions before I go ahead.
1. I can't see anything about backups. Is this something you do automatically or I have to configure. Can it be set to happen automatically, including any mySQL databases.

2.I assume it works so not really an issue, but would like to know for understanding. If I only get one didicated ip address (or whatever) how do the new accounts (domains) end up providing the correct website if they are all using the same ip address and hence I assume you can't view a web site by just typing in the ip address

3. Relating to the above. It a customer has a domain registered with another provider and just want to update the nameserver or dns settings to point to the new account I create for them. How does this work?

Thanks in advance.

[Kieran]

Originally Posted by mtecmark

1. I can't see anything about backups. Is this something you do automatically or I have to configure. Can it be set to happen automatically, including any mySQL databases.

You have to do backups yourself, although they can be made to be automated. I have written a utility for this purpose - it can be downloaded here: Personal Website of Kieran O’Shea » Programming

Originally Posted by mtecmark

2.I assume it works so not really an issue, but would like to know for understanding. If I only get one didicated ip address (or whatever) how do the new accounts (domains) end up providing the correct website if they are all using the same ip address and hence I assume you can't view a web site by just typing in the ip address

They share an IP address and apache (web server on the server) points the visitor to the correct files. You only need a dedicated IP for one domain if that domain will be serving secure HTTPS content, such as an online shop and for this purpose your one free IP can be used, or if more are required they can be purchased from XILO. Dedicated IP addresses can be allocated (or not) for every new account you create with your reseller web host manager

EDIT: You can also view sites via IP address, but you need the username of the account you wish to view as well. You can do this by: http://ipaddress/~username

Originally Posted by mtecmark

3. Relating to the above. It a customer has a domain registered with another provider and just want to update the nameserver or dns settings to point to the new account I create for them. How does this work?

This is possible; they update their nameservers to point to your reseller name servers which can/will be setup by xilo to be ns1.yourresellerdomain.com and ns2.yourresellerdomain.com. This will then allow their cpanel provided by yourself to administer everything for their domain. There is no need for a customer to change the providor of their domain name for a domain to work with your reseller account.

Hope this helps

[mtecmark]

If I wanted to allocate an IP address to a new account, what would the cost be (assuming I have used any free ones up).

Thanks.

[Tom]

Hi mtecmark,

The cost is £1.50 per IP per month.

Hope this helps.

Tom

[mtecmark]

Are their some prices for extra bandwidth and disk space if they are needed.
Thanks

[Dvotee]

Hiya,

Yes the guys here do offer extra bandwidth etc. I asked the same question about 4 weeks ago and once I had all the pricing and worked out what I wanted, it actually worked out better (in my case) to upgrade to the next package.

Here's a link here

[mtecmark]

Thanks for the info. I thought the info should be on their web site somewhere, but couldn't find it.