| Re: Golf - Up - Down - Up - Down? -
15/01/2008, 6:02 PM
Hi,
Emails are located on a different server and are not affected by the problems on the golf server.
If you are having a mail issue - please raise a ticket.
We've not had such an unstable time for many many months so when it happens it is more noticeable.
One of the problems with the H-Sphere system is alot of the software is custom and non-standard. So when something like this does break, we rely on Psoft who are not the best at fixing things or finding the cause.
We stopped placing accounts on H-Sphere months back and simply only offer cPanel accounts now. We're offering a free migration to any H-Sphere customer to a cPanel based account.
The new account would be free until you're able to move your sites over.
cPanel is far superior to H-Sphere and also the packages have far generous allowances.
Please raise a ticket to arrange a new account with us. (we'll be contacting every account over the next few months as we'll be slowly winding down H-Sphere simply due to the problems today as it has once again proven to be a system that we cannot rely on).
Matt |