[Matt]

Sally,

I have found your ticket. I have also moved your post to its own thread.

The issue here surrounds some third party software that we have not provided nor support. You will need to speak to them to find out why you are getting the error. The software does work in our platform and there are many others using it without problems.

Your other issue is due to you signing up twice, changing your mind on the first instance and then signing up yearly. The initial invoice did remain as our system does not know any better.

We do not guarantee a same day reply for many reasons such as how busy we are or how urgent the request maybe. We do prioritise requests on their content.

Thanks
Matt