[trevroberts]

Thanks for the response Kieran

How about placing the reseller forum on a password protected directory !. Forum admin could then set up a user name and password for each new reseller. This would negate the need for additional (communication)software.

The time spent by forum admin to set up a user name and password would surely be a good investment, particularly if the reseller forum held the answers to many of the questions raised. This would free up time for the forum admins in responding to tickets and would allow resellers to gain instant access to support.

I know the reseller forum isn't specifically for support chat but that doesn't mean that it should not be used for support.

I welcome your thoughts !